Frequently Asked Questions
Everything you need to know about shopping at Getty Store.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary based on location but generally range from 10-21 days.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Getty Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my package in real-time?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.